• “If your discussion begins with a harsh startup it will inevitably end on a negative note. 96% of the time you can predict the outcome of a conversation based on the first three minutes.”
   John M. Gottman, Ph.D. The Seven Principles for Making Marriage Work
• “Our relationships mold not just our experience, but our biology. Whenever we connect face to face, (or voice to voice, or skin to skin) with someone else, our social brains interlock.”
   Daniel Goleman, Social Intelligence